You can find support from several sources. Explore below - if you can't find what you are looking for, you can click on the BLUE SUPPORT BUTTON in the right bottom corner of this page to open a support ticket, send an email to [email protected] or call us at 877-518-5845.
The User Manuel here in the Jvillage Learn Center contains many "how to" articles that should help new users get started using our software. There are two main sections: jManage and jWeb. jManage is documentation for clients using the jManage database/website system. jWeb is for clients using just the Jvillage website AND instruction jManage websites.
Our Video Knowledge Base offers video training on the various tasks you will need to carry out within the software. We are frequently adding more recorded trainings. CLICK HERE to view jManage recorded trainings. CLICK HERE to view jWeb recorded trainings.
Jvillage offers 30-minute training webinars throughout every month as part of all active subscriptions. You can repeat a class as many times as you like. Register for all classes online and you will receive an email confirmation with log-in information for the webinar. See the live training schedule for jManage HERE. See the live training schedule for jWeb HERE.
Every month Jvillage offers consulting webinars that relay the most up-to-date information on website design, website usage, and database management. CLICK HERE for our current offerings.
Want to check on existing tickets? First, you need to make sure that you have an account. If you do, just click on SIGN IN at the top of the jLearn portal. If you are new to the jLearn portal and have NEVER OPENED A SUPPORT TICKET, go to SIGN IN, new to Jvillage in the lower left corner, and click "Sign Up." IF YOU HAVE PREVIOUSLY OPENED A SUPPORT TICKET OR had a log in and password for jManage (ShulSuite), then go to SIGN IN, have you emailed us in the lower left corner, and click "Get a Password."
Once you have signed in, click on "My Activities" and you will be able to see your ticket history.