If the deceased is a non-member or a relative of a living member in your community, first check to see if they have a record in your system. If so, follow the directions HERE. If not, read on.
To create a new individual record, click on the left sidebar "create new/ individual". Enter in the deceased person's first name, last name, date & time of death, gender, and mark as "deceased" under the demographics data set. Click save.
Now on the new deceased contact record, click on their "relationships" tab. Click "add relationship. Choose the relationship type "yahrzeit observed by". In the "select contact field" find the mourner record (usually a member) in your system. Make sure the relationship is (1) enabled and that under the "yahrzeit details" you choose (2) the mourner's observance preference. Now, click add relationship again and choose the appropriate relationship between the deceased and the mourner (parent, child, grandparent, etc.)
NOTE: If mourner preference is not chosen, the system defaults to Hebrew observance.